FitzStyles Terms of Service and Marketplace Policies

Includes User Terms, Merchant Terms, Marketplace Purchase Terms, and Return/Refund Policy

Last updated: July 8, 2026

This combined document includes the FitzStyles Terms of Service, Marketplace Purchase Terms, Merchant Terms, and Return/Refund Policy.

1. Introduction and Agreement

These FitzStyles Terms of Service and Marketplace Policies govern your access to and use of the FitzStyles website, mobile application, marketplace, AI tools, social features, merchant tools, checkout, messaging, and related services.

These Terms form a legal agreement between you and FitzStyles Inc. If you do not agree, do not use FitzStyles. If you use FitzStyles on behalf of a business, brand, or merchant, you represent that you have authority to bind that business.

2. Company Information and Contact

FitzStyles Inc. is an Ontario corporation with a business address at 2148 Carling Avenue, Ottawa, ON K2A 1H1, Canada. Contact: support@fitzstyles.com.

3. Eligibility and Age Rules

You must be at least 16 years old to create an account or use FitzStyles. FitzStyles does not knowingly allow users under 16 to create accounts.

If you are under the age of majority in your location, you may use FitzStyles only with permission from a parent or legal guardian where required by law. Purchases may only be made by users who are legally able to enter into binding transactions or who have permission from a parent or legal guardian.

4. Accounts, Login, and Account Security

• Users may sign up using email login, Google Sign-In, or Sign in with Apple.
• Email verification is required before using account features where FitzStyles requires verification.
• Phone/SMS verification is not used at launch.
• You are responsible for keeping your account credentials secure and for all activity under your account.
• You must provide accurate information and update it when needed.
• FitzStyles may suspend, restrict, or terminate accounts that violate these Terms or create safety, legal, fraud, or platform integrity risks.

5. Privacy Policy

The FitzStyles Privacy Policy explains how FitzStyles collects, uses, discloses, stores, and protects personal information. The Privacy Policy is incorporated into these Terms by reference.

6. User Profiles, Posts, and Social Features

FitzStyles allows users to create profiles, upload outfits, save looks, follow users, comment, review, message, and share outfit links.

• Profiles are public by default.
• Users may choose whether outfit posts are public or private where the feature is available.
• Users may delete uploaded photos, outfit posts, comments, reviews, messages, and saved looks from inside the app.
• Users may share links to outfit posts and other shareable content.
• Users may not download, copy, scrape, repost, or reuse another user's photos or content without permission.
• Users can report posts, comments, reviews, messages, or profiles and can block other users.

7. User Content License and Responsibilities

You own the content you upload or create, subject to any rights held by others. By uploading, posting, or sharing content on FitzStyles, you grant FitzStyles a worldwide, non-exclusive, royalty-free license to host, store, display, reproduce, adapt, distribute, and use that content as needed to operate, promote, improve, and provide FitzStyles and related marketplace features.

You are responsible for your content. You must have the rights and permissions needed to upload, post, or share it. You must not upload content that violates another person's privacy, intellectual property, publicity rights, or other legal rights.

8. Community Guidelines and Prohibited Conduct

You may not use FitzStyles to do any of the following:

• Harass, threaten, impersonate, bully, defame, exploit, or abuse another person.
• Post hateful, discriminatory, violent, sexually explicit, exploitative, illegal, misleading, or unsafe content.
• Upload someone else's photos or personal information without permission.
• Scrape, harvest, download, or repost user content without permission.
• Send spam, scams, phishing, malware, or unsolicited commercial messages.
• Manipulate reviews, ratings, recommendations, or search results.
• Interfere with security, reverse engineer the Services, overload systems, or access the Services in an unauthorized way.
• Use FitzStyles to sell counterfeit, stolen, illegal, unsafe, restricted, recalled, misleading, or infringing products.
• Violate applicable laws, payment rules, app store rules, Stripe rules, or these Terms.

9. Messaging and Moderation

• Users may send direct messages to other users.
• Merchants may send general messages to users, but must not spam, harass, mislead, or misuse customer data.
• Messages are private by default, but FitzStyles may review reported messages or content when needed for safety, moderation, fraud prevention, legal compliance, dispute resolution, or policy enforcement.
• FitzStyles may remove content, limit visibility, restrict messaging, suspend accounts, or report illegal activity where appropriate.

10. AI Features and AI Disclaimers

FitzStyles may provide AI stylist chat, outfit recommendations, product matching, image analysis, size suggestions, outfit/photo feedback, voice-to-text, and product search.

• AI features are for styling and shopping assistance only.
• AI outputs may be wrong, incomplete, biased, outdated, unavailable, inaccurate, or unsuitable.
• AI size suggestions, fit suggestions, product matching, and outfit recommendations are not guarantees.
• You are responsible for checking product details, sizes, prices, shipping, merchant policies, and fit before purchasing.
• AI features may process selfies, full-body photos, outfit photos, clothing photos, wardrobe photos, prompts, voice inputs, and other information you choose to submit. Before a photo is sent to our AI provider, FitzStyles asks for your consent.
• FitzStyles does not use AI inputs or outputs to train FitzStyles models and does not permit third-party AI model training on AI content submitted through FitzStyles.
• Uploaded AI photos and voice inputs are not retained after processing. AI conversation text may be retained to provide, secure, and improve the AI features, and is deleted on account deletion or on request.

Do not use AI outputs as professional, legal, medical, safety, financial, or other expert advice. FitzStyles is a fashion marketplace and styling platform, not a professional advisory service.

11. Marketplace Role and Seller of Record

FitzStyles is a marketplace and technology platform. The merchant or brand is the seller of record for products sold through FitzStyles unless FitzStyles expressly states otherwise.

• Merchants are responsible for product listings, prices, descriptions, images, inventory, quality, authenticity, legal compliance, shipping, returns, refunds, and customer service related to their products.
• FitzStyles facilitates discovery, checkout, communications, and marketplace support, but FitzStyles is not automatically responsible for merchant products or merchant fulfillment.
• FitzStyles may assist users and investigate complaints involving damaged, wrong, fake, counterfeit, unsafe, misleading, or undelivered items.

12. Purchases, Checkout, and Payments

• Checkout may be processed through Stripe Checkout, Stripe Payments API, Stripe Connect, Apple Pay, and Google Pay where available.
• FitzStyles never stores full credit card numbers.
• Payment processing, fraud review, refunds, chargebacks, and merchant payouts may be handled by Stripe and are subject to Stripe policies.
• Prices, taxes, shipping fees, duties, import fees, and currency conversion may vary by location and merchant.
• FitzStyles may add merchant commissions, platform fees, or other fees in the future. Fees will be disclosed where required.

13. Order Updates and Cancellation

Users may receive order updates by email and in-app notification.

Order cancellation is not available inside the app or website at launch. If you need to cancel or change an order, contact the merchant or FitzStyles support as soon as possible. Cancellation is not guaranteed and depends on the merchant, order status, and applicable policy.

14. Shipping Policy

Merchants handle shipping unless FitzStyles or the merchant clearly states otherwise.

• Shipping times, carriers, tracking, delivery estimates, fees, restrictions, international shipping, customs, and duties depend on the merchant and shipping provider.
• FitzStyles is not responsible for merchant shipping delays, lost packages, customs delays, incorrect user shipping information, or carrier failures, except where required by law or where FitzStyles expressly agrees otherwise.
• FitzStyles may help users contact merchants and investigate shipping problems.

15. Return and Refund Policy

Returns and refunds are handled by the merchant under the merchant's own return policy, unless FitzStyles states otherwise or applicable law requires otherwise.

• Return windows depend on the merchant's policy.
• Return shipping responsibility depends on the merchant's policy and the reason for the return.
• Users must review the merchant's return policy before purchasing.
• If an item is damaged, wrong, fake, counterfeit, materially misdescribed, or never delivered, FitzStyles may help investigate and may take action against the merchant.
• Refund timing may depend on merchant approval, return delivery, inspection, Stripe processing, bank processing, and applicable payment method rules.
• FitzStyles does not guarantee that every return or refund request will be approved.

16. Marketplace Disputes

If there is an order, return, refund, shipping, product quality, counterfeit, or merchant problem, users should first contact the merchant through FitzStyles where available. FitzStyles may help facilitate communication and may investigate serious complaints.

FitzStyles may suspend merchants, remove listings, withhold payouts where permitted, cancel transactions where appropriate, or take other action to protect users and the marketplace.

17. Merchant Terms

These Merchant Terms apply to merchants, brands, sellers, and businesses that list products or sell through FitzStyles.

• Merchants must provide accurate business information, including business name, owner or representative name, email, phone, address, product listings, and sales-related information.
• Merchants must maintain accurate product photos, descriptions, prices, sizes, inventory, shipping information, and return policies.
• Merchants are solely responsible for product authenticity, legality, safety, quality, labeling, pricing, taxes, shipping, fulfillment, returns, refunds, customer support, and compliance with applicable laws.
• Merchants must not list counterfeit, stolen, illegal, unsafe, recalled, infringing, misleading, prohibited, or restricted products.
• Merchants must fulfill orders promptly and professionally.
• Merchants must honor their posted return and refund policies and applicable law.
• Merchants must not misuse customer data, send spam, market outside FitzStyles without separate customer consent, or contact users in a misleading or abusive way.
• Merchants must cooperate with FitzStyles investigations, chargebacks, fraud reviews, user complaints, and legal requests.
• Merchants authorize FitzStyles and Stripe Connect to process payments, refunds, chargebacks, fees, adjustments, and payouts as needed for marketplace operations.
• FitzStyles may suspend, restrict, remove, or terminate merchant accounts or listings for policy violations, bad behavior, fake products, delayed shipping, excessive complaints, fraud risk, legal risk, or marketplace integrity concerns.

18. Merchant Use of Customer Data

Merchants may access customer email addresses or phone numbers only when needed for orders, delivery, returns, refunds, support, legal compliance, or marketplace operations.

Merchants may not sell, rent, transfer, scrape, export, or use customer information for outside marketing, retargeting, spam, unrelated promotions, or any purpose not approved by FitzStyles unless the customer separately consents.

19. Fees, Payouts, Taxes, and Chargebacks

• Merchant payouts may be processed through Stripe Connect.
• Stripe may collect payout, bank, identity, tax, fraud, compliance, and other information required for payments and merchant onboarding.
• FitzStyles may introduce merchant commissions, platform fees, payment processing fees, or other fees in the future. Fees will be disclosed where required.
• Merchants are responsible for their own taxes, duties, business permits, records, invoices, and compliance obligations.
• Chargebacks, refunds, disputes, fraud losses, adjustments, or fees may affect merchant payouts where allowed by law and payment processor rules.

20. Intellectual Property

FitzStyles, the FitzStyles name, app, website, design, logos, software, algorithms, AI workflows, product interfaces, and related content are owned by FitzStyles or its licensors.

Merchants retain ownership of their own product images, brand names, and listing content, but grant FitzStyles a worldwide, non-exclusive, royalty-free license to host, display, reproduce, distribute, adapt, market, and use that content to operate and promote FitzStyles and merchant listings.

21. Third-Party Services

FitzStyles integrates with third-party services, including Stripe, OpenAI, AWS, Supabase, Sentry, Postmark, Google, Apple, app stores, shipping providers, and other service providers. Your use of third-party services may be subject to their terms and privacy policies.

22. Apple App Store Additional Terms

This section applies when you download or use the FitzStyles application obtained through the Apple App Store (the "Apple-Enabled Software"). In the event of any conflict between this section and the rest of these Terms as they relate to the Apple-Enabled Software, this section controls.

• Acknowledgement: These Terms are between you and FitzStyles Inc. only, and not with Apple Inc. ("Apple"). Apple is not responsible for the Apple-Enabled Software or its content.
• Scope of License: Your license to use the Apple-Enabled Software is limited to a non-transferable license to use it on any Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions.
• Maintenance and Support: FitzStyles, not Apple, is solely responsible for providing any maintenance and support services for the Apple-Enabled Software. Apple has no obligation to furnish any maintenance or support.
• Warranty: FitzStyles is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. If the Apple-Enabled Software fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the Apple-Enabled Software; to the maximum extent permitted by law, Apple has no other warranty obligation with respect to the Apple-Enabled Software.
• Product Claims: FitzStyles, not Apple, is responsible for addressing any claims relating to the Apple-Enabled Software or your possession and/or use of it, including product liability claims, claims that it fails to conform to any applicable legal or regulatory requirement, and claims arising under consumer protection, privacy, or similar legislation.
• Intellectual Property Claims: In the event of any third-party claim that the Apple-Enabled Software or your use of it infringes that third party's intellectual property rights, FitzStyles, not Apple, is solely responsible for the investigation, defense, settlement, and discharge of any such claim.
• Legal Compliance: You represent and warrant that you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
• Third-Party Beneficiary: Apple and Apple's subsidiaries are third-party beneficiaries of these Terms as they relate to your license of the Apple-Enabled Software, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.
• Contact: Any questions, complaints, or claims with respect to the Apple-Enabled Software should be directed to FitzStyles at support@fitzstyles.com.

23. Account Deletion and Termination

Customers can delete their account inside the app. Merchant/business accounts may need to contact support to delete, so that live orders, payouts, and marketplace records are handled correctly. After account deletion, the account is hidden or deactivated from public view, and associated personal content such as profile and post images is removed from active storage. FitzStyles may retain certain information for up to 30 days for safety, fraud prevention, backup, and platform integrity, unless a longer period is required for legal, tax, accounting, payment, refund, dispute, or security reasons.

FitzStyles may suspend, restrict, or terminate accounts, content, listings, or merchant access at any time if FitzStyles believes there is a violation of these Terms, legal risk, fraud risk, safety risk, payment risk, or marketplace integrity issue.

24. Disclaimers

FitzStyles is provided on an "as is" and "as available" basis to the maximum extent allowed by law. FitzStyles does not guarantee uninterrupted service, error-free operation, perfect recommendations, product availability, merchant performance, product fit, product quality, delivery timing, or AI accuracy.

FitzStyles does not make warranties about merchant products unless expressly stated. Merchants are responsible for the products they sell.

25. Limitation of Liability

To the maximum extent allowed by law, FitzStyles and its directors, officers, employees, contractors, agents, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or lost-profit damages, or for loss of data, goodwill, business, revenue, or opportunity.

To the maximum extent allowed by law, FitzStyles' total liability for any claim related to the Services will be limited to the greater of: (a) the amount you paid to FitzStyles, excluding merchant product price and third-party fees, in the three months before the claim; or (b) CAD $100. Some jurisdictions do not allow certain limitations, so some limits may not apply to you.

26. Indemnity

You agree to defend, indemnify, and hold harmless FitzStyles from claims, damages, losses, liabilities, costs, and expenses arising from your content, your products, your use of the Services, your violation of these Terms, your violation of law, or your violation of another person's rights. Merchant indemnity also applies to product claims, fulfillment issues, returns, refunds, taxes, chargebacks, counterfeit claims, and customer data misuse.

27. Changes to the Services and Terms

FitzStyles may change the Services, features, policies, fees, or these Terms from time to time. If changes are material, FitzStyles may provide notice through the app, website, email, or another reasonable method. Continued use after changes become effective means you accept the updated Terms.

28. Governing Law and Disputes

These Terms are governed by the laws of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-law rules, except where mandatory consumer protection laws in your location require otherwise.

Subject to mandatory local law, disputes will be handled in the courts located in Ontario, Canada. Before filing a claim, you agree to contact support@fitzstyles.com and try to resolve the issue informally.

29. Contact

FitzStyles Inc.
2148 Carling Avenue
Ottawa, ON K2A 1H1
Canada

Support: support@fitzstyles.com